Cancellation & Refund Policy

1. Client-Initiated Changes

• Reschedule or cancel at least 24 hours before the appointment to avoid charges.
• Changes within 24 hours are considered a late cancellation.
• A late cancellation or no-show is charged in full. For packages, one session will be deducted.

2. Therapist-Initiated Changes

• If I need to cancel, you will be offered the earliest available reschedule.
• If we cannot find a suitable reschedule within a reasonable window, you can choose a full refund for that session or keep a full credit for later use.

3. Technical Difficulties

• If a session cannot proceed due to a therapist-side technical issue, you will receive a reschedule or a full refund for that session.
• If a session cannot proceed due to a client-side technical issue, it may be treated as a late cancellation. I will use discretion if there is a known widespread outage.

4. Packages

• Packages are paid in full before the first session.
• No validity period applies. Unused sessions remain as credits until you use them.
• Packages are non-transferable.
• If a refund is requested after a package has started, sessions already used are charged at the standard single-session rate (not the discounted package rate), and the remaining balance is refunded. Any refund is at the therapist's discretion.

5. Refund Method and Timelines

• Approved refunds are processed to the original mode of payment.
• Processing time can take up to 7 to 10 business days depending on the payment provider.

6. Missed Introductory Calls

• Introductory calls that are missed or cancelled late may not be reissued.

7. How to Cancel or Reschedule

• Use your confirmation email or booking link to change your appointment, or contact me directly during working hours.
• The timestamp on the booking system will determine whether the 24-hour window has been met.

8. Illness and Emergencies

• If you are unwell or have an urgent situation, please inform me as soon as possible. I aim to be flexible while maintaining fair boundaries for all clients.

Questions?

If anything here is unclear, please write to hello@wallflowerspace.com before booking.